CommunitySafe.gov.uk

Following major flooding at a BT exchange in the Paddington area, tens of thousands of customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected. The flood water has been removed from the exchange building overnight and power supply has begun to be restored. We are now beginning to restore communications services to customers and this work will continue throughout the day. We will issue further updates as this work progresses. Customers can get recorded updates by calling 0800 1690199. The message will be updated as the situation changes. Any customers needing to make calls to the emergency services who have a problem using their phones are advised to do so by using their mobile phone, or alternatively by using a friend or neighbour's working phone. A number of mobile services are also affected so customers may not be able to make or receive calls on their mobile or may experience an intermittent service. Posted by WCC Contingency Planning Team