CommunitySafe.gov.uk

The following statement was issued by BT today. “Following major flooding at a BT exchange in the Paddington area, tens of thousands of customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected. We are currently working on restoring services to customers, however as this is a complex incident we cannot accurately predict when all services will be restored. We will issue further updates as the situation changes. “Any customers needing to make calls to the emergency services who have a problem using their phones are advised to do so by using their mobile phone, or alternatively by using a friend or neighbour's working phone.”